Refund Policy
1. Introduction
This Refund Policy applies to the halfgirlfriend.ai app ("Application") for mobile devices, created by Shivaraj Patil ("Service Provider") as a Freemium service. The Application offers a Pro version subscription that provides unlimited messaging and image generation features. This policy outlines the conditions under which refunds may be requested for subscription purchases. This policy is effective as of 2025-01-01.
2. Refund Eligibility
Refunds for Pro version subscriptions are subject to the following conditions: • Time Limit: Refund requests must be made within 24 hours of the subscription purchase date. • Usage Limit: The Pro service must not have been used for more than 2 hours since the purchase. Usage includes sending messages or generating images via the Pro version features. • Payment Method: Only subscriptions purchased via credit card are eligible for refunds. • Technical Issues: Refunds are not available for technical issues originating from the user’s device, such as hardware malfunctions, software conflicts, or connectivity problems.
3. Non-Refundable Cases
Refunds will not be issued in the following cases: • Requests made more than 24 hours after the purchase date. • Subscriptions where the Pro service has been used for more than 2 hours. • Subscriptions purchased through payment methods other than credit card (e.g., PayPal, in-app purchases via app stores, or other methods). • Issues caused by the user’s device or network, including but not limited to device incompatibility, insufficient storage, or lack of internet connectivity. • Partial refunds for unused subscription periods after cancellation.[](https://www.paddle.com/legal/checkout-buyer-terms)[](https://www.paddle.com/legal/invoiced-consumer-terms)
4. Subscription Cancellation
Pro version subscriptions automatically renew until cancelled. To cancel your subscription, contact us at support@halfgirlfriend.ai at least 48 hours before the end of the current billing period. Please provide your order number and the email address used for the purchase. Cancellation takes effect at the next payment date, and no refunds will be issued for unused subscription periods.[](https://www.paddle.com/legal/checkout-buyer-terms)[](https://www.paddle.com/legal/invoiced-consumer-terms)
If you cancel your subscription, you will retain access to Pro version features until the end of the paid term. No partial refunds are provided for early cancellation.[](https://help.cybrary.it/hc/en-us/articles/17157788720787-What-is-Paddle-Subscription-FAQs)
5. Refund Process
To request a refund, contact our support team at support@halfgirlfriend.ai with the following details: • Your order number • The email address used for the purchase • A brief explanation of the refund request
Refund requests are typically processed within 3-5 business days for credit card payments. Refunds will be credited back to the original payment method. Please note that processing times may vary depending on your bank or card issuer.[](https://www.paddle.com/help/manage/your-customers/can-i-issue-refunds-and-are-they-free)
6. Chargebacks and Disputes
Before initiating a chargeback or dispute with your bank or card issuer, please contact us at support@halfgirlfriend.ai to resolve any issues. Unauthorized or fraudulent chargebacks may result in termination of your access to the Application and potential legal action. If we determine, at our sole discretion, that a chargeback is invalid, we reserve the right to prohibit you from using our services.[](https://www.paddle.com/legal/checkout-buyer-terms)
7. Free Trials
If a free trial is offered for the Pro version, no charges will be applied until the trial period ends. You may cancel during the trial period without charge by contacting support@halfgirlfriend.ai at least 48 hours before the trial ends. If you do not cancel, you will be charged for the subscription at the end of the trial period, and standard refund conditions will apply.[](https://www.paddle.com/legal/checkout-buyer-terms)[](https://www.paddle.com/legal/invoiced-consumer-terms)
8. Exceptions for Legal Requirements
In certain jurisdictions, you may have additional refund rights under applicable consumer protection laws. For example, consumers in some regions may have a 14-day cancellation period for digital content purchases, except where the content is immediately made available, and you consent to waive this right upon starting the service. If such rights apply, we will comply with legal obligations. To exercise these rights, contact support@halfgirlfriend.ai.[](https://www.paddle.com/legal/checkout-buyer-terms)[](https://www.paddle.com/legal/invoiced-consumer-terms)
9. Changes to Refund Policy
We may update this Refund Policy periodically. Significant changes will be communicated via email or app notifications. Continued use of the Application after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions or refund requests, contact the Service Provider at support@halfgirlfriend.ai.